We mix our dog bakery ingredients fresh to order, you will smell the quality! Please do not wait last minute to place an order, we normally ship within 4 - 5 days after the day you order, during business days. We do not process or ship orders on Saturdays, Sundays or on Holidays.
On occasion we can ship overnight, after the time it takes us to mix your order, an additional fee for the shipping balance will be charged. Tracking numbers for orders will be emailed to the email address on your account. Due to heavy volume we will not track your order for you unless it does not arrive within 14 business days.
We are not responsible for lost or stolen packages, be sure you use a "safe" mailing address or let us know in the "special instructions" section if you would like the post office to hold your mail for pick up. Fedex also allows packages to be shipped to locations in your area, please contact your locations for further details.
Orders weighing 100 lbs or over might take up to 5 days to mix and ship.
We have the right to refuse business and refund select orders.
Do you ship internationally?
Yes, as long as your country accepts our ingredients that we make our products with we will ship to you. You are responsible for additional customs/duty fees/taxes. Due to customs restrictions, we do not ship to Italy.